Choose a reminder time
Open Settings, then Reminders. Choose how long before a shift you want a reminder. You can review reminders for an individual shift too.
Allow notifications
If Kelly shows that reminders are off, open the notification setting and allow them. Returning to Kelly lets the app check the setting again.
Send a test reminder
Use Send a test reminder in Settings. Check your phone for the test notification. A successful scheduling request alone does not prove a notification arrived.
Check the phone settings
Review Focus or Do Not Disturb, notification display, and battery restrictions. On Android, also check any alarm or background settings Kelly points you to.
After a shift changes
Kelly updates reminder intent when you edit or remove a shift. Open the app after a schedule revision and check any visible reminder warnings. Timing is still subject to the phone and its settings.
Need a little more help?
Send your question without schedule photos, passwords, or other people's names.
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